Policies & Procedures

 

WE ACCEPT CASH AND ALL MAJOR CREDIT CARDS
Please note we cannot add gratuity to credit card charges. Please bring cash for your stylists gratuity. 

Walk-Ins:

We welcome walk-in customers, however if it is not convenient with our schedule you may have a waiting period or need to schedule a confirmed appointment.

Scheduling Appointments on Nights and Weekends:

Evenings and weekends are the most requested and busiest times for the salon.  It is advised if those are the times that work best for you please book as far in advance as possible.  This insures that you get the dates and times that you prefer.  This is especially important during all holiday seasons.


Confirmation Calls:

As a courtesy, we try to call and confirm your appointments a business day prior to your appointment. However, if we are unable to call or reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals and missed appointments.

Correction Policy:  

We want our clients to be happy and satisfied with their services.  If you are ever dissatisfied with any service in the salon we will gladly make the corrections necessary to exceed your expectations within 3 days of the original service. If you are unhappy with your service, please let us know so we can make it right!  Our primary objective is to ensure each service and visit meets your satisfaction.


Staff Selection & Changes:

If you feel you would be more comfortable or better served by another team member - or if you'd just like to get a fresh point of view - please let us know.

Children:

As a courtesy to other salon guests, and in our efforts to offer a relaxed and professional atmosphere we ask that you are aware that it is your responsibility to watch your children at all times while in the salon.